Services
Engineering, Service, Calibration, Training
Narda factory calibration, repair service, IPTV system installation and Narda user training: the services that keep your instruments accurate and operational after the sale.
- Factory calibration
- Repair service
- IPTV installation
- User training
- Factory calibration
- Installation and training
Tell us the make, model and serial number of the instrument and what you need (calibration, repair, installation, training); we will set out the process and the quotation.
Service or calibration request Ask about installation and training
Narda factory calibration
All Narda products should be calibrated every two years. In the original factory calibration the deviation values are written into the instrument, so the value shown on the display is the corrected value. Without this, the value displayed after every measurement has to be multiplied by the correction factor from the calibration report, and the correct value recorded and reported separately.
We carry out all export, transport, insurance and import procedures for original Narda factory calibrations.
Repair service
We carry out in-warranty and out-of-warranty repairs of all instruments we sell in our own workshop, or have them done by the manufacturer.
- Narda instruments are repaired and calibrated only at the Narda factory where they were made; Narda does not authorise any organisation worldwide for service and calibration. All Narda instruments are therefore sent abroad for service.
- Other instruments are serviced in-house and sent to the manufacturer where necessary.
- For shipments abroad all official procedures required under the temporary export regime are carried out by us.
IPTV system installation
Installing IPTV equipment requires knowledge and experience of video streaming. For the IPTV products we sell we offer, as an option, installation after mounting, configuration, commissioning and operating support. Operating support by remote access is free of charge for one year after the sale; please ask for a quotation for other work.
Training: Narda user training
We offer optional user training for Narda products. Instrument training is given by our own staff in Turkish.
Narda’s technology courses on electromagnetic field measurement and advanced electromagnetic field analysis are held by the company’s experts several times a year in Germany, in English and German. Private training with an interpreter can also be organised in Turkey for groups.
Our services
- Calibration. Original Narda factory calibration, including all shipping procedures.
- Repair. In-warranty and out-of-warranty repairs.
- Installation. Installation, configuration and commissioning for IPTV products.
- Training. User training for Narda products.
Why PROTEL?
- One contact. We handle calibration, repair and the shipments abroad.
- Formalities included. The procedures under the temporary export regime are carried out by us.
- Our own workshop. Instruments other than Narda are serviced in-house.
- User training. Instrument training is given by our own staff.
Frequently asked questions about service and calibration
How often should Narda instruments be calibrated?
Every two years.
Can my Narda instrument be calibrated locally?
No. Narda instruments are calibrated and repaired only at the Narda factory where they were made; we handle shipping, insurance and customs procedures.
How do I send my instrument?
Send your request first; we will tell you the shipping address and the documents that have to accompany the instrument.
Send your request
- For calibration: model, serial number and date of the last calibration.
- For repair: model, serial number and a description of the fault.
- For installation and training: the products, the site and the number of participants.
Technical documents
Contact us for the scope and conditions of the services. Related page: PROTEL